In order to benefit from the services offered by the campsite, it is imperative to read and accept these terms and conditions.
Any booking of stay within the campsite implies the unconditional acceptance of these conditions, at the moment the order is placed.
1 – SCOPE
These Terms and Conditions apply, without restriction or reservation to all rentals of mobile homes, chalets, canvas cottages or bare pitches («Accommodations ») concluded between “The municipal Camping Les Pins Bleus” and the consumers or non-professionals (« Costumers or Costumer ») wishing to stay at the Camping. The reservations are open for the Camping Les Pins Bleus on the website: https://www.lespinsbleus.com or by phone: 05 59 45 41 13.
These terms and conditions specify in particular the conditions of rental, ordering, payment, and stay ordered by the Customers.
The main characteristics of the accommodations offered for rent are presented on the website: https://www.lespinsbleus.com. The photographs and graphics presented are not contractual and can’t engage the responsibility of the Camping. The Customer is required to refer to the description of each accommodation to known the properties and essential features of it.
The rental offers are within the limits of available Accommodations.
These Terms and Conditions are systematically communicated to each Customer prior to the ordering and will prevail over, if necessary, on any other version or any other contradictory document. There are accessible at any time on the website https://www.lespinsbleus.com.
The Customer declares to have read these Terms and Conditions and accepted them before his reservation: either by initialing them when sending his contract following an order by phone, or by ticking the box provided before the implementation of the online booking procedure. The validation of the booking by the Customer implies the acceptance without restriction or reservation of these Terms and Conditions.
It is expressly agreed that the Customer has no right of withdrawal in according to the article L. 222-10 of consumer Code.
2 – REQUESTS / BOOKINGS
On the internet, it is up to the Customer to select the Accommodation he wants the desired rental period and the conditions of the rental.
It is the Costumer’s responsibility to verify the accuracy of his order, his price and correct potential errors before confirming his acceptance. Any order made on the aforementioned website constitutes the formation of a contract concluded between the Campsite and the Costumer remotely.
The reservation of a mobile residence, a chalet or a bare pitch is definitive only after :
- the agreement of Camping : upon receipt of your booking accompanied by a deposit of 30%, a confirmation of stay will be sent by the booking service by mail or email. In case of no approval, the deposit paid will be returned.
- the receipt of the deposit of 30% of the total price, application fees and cancellation insurance costs if applicable ;
- the receipt of the duly completed and signed booking contract or the confirmation e-mail when online booking.
The booking commits the Camping only when it has accepted it, according to the availability in particular and more generally to all circumstances likely to affect the made booking’s execution. The Campsite reserves himself the right to refuse any reservation that would be contrary to the campsite’s rules and regulations or that would seek to divert it from its original purpose.
The booking accepted by the Campsite is personal and can’t be passed on to a third party without the prior agreement of the Campsite.
3 – RATES
The Accommodations are rented at the applicable rates appearing on the back, valid for the current year. They are expressed in euros, including VAT.
Campsite : the basic flat rate includes the location for the tent, caravan or motor home, for 1 or 2 people, the entrance to the sanitary facilities and to the reception’s infrastructures.
Rental of an accommodation : the rental accommodations are equipped (according to the description of the chosen accommodation) and the supply of gas and electricity is included. The basic flat rate is valid for 1 to 7 people depending on the type of accommodation. The Camping reserves the right to refuse the entrance for groups presenting with a number of participants greater than the capacity of the rented accommodation.
Anyone occupying the dwelling or residing on the same pitch, in addition to the capacity of reception, will be subject to a supplement. In addition, additional costs will be charged for the additional vehicles, the animals, the visitors and their vehicle… In case of misrepresentation of the policyholder, the present contract will be terminated rightfully and the deposited amounts will be acquired by the lessor.
4 –TERMS AND CONDITIONS OF PAYMENT
All the payments must be made at the order of « Camping Les Pins Bleus ». The cash payment is only possible for amounts less than 1000€.
The reservation made at least 30 days before the start of the stay must accompanied by the payment of a deposit of 30 % of the price to be taken into account.
Pitch and renting: the balance of the stay is to be paid by the Customer upon his arrival, in cash, credit card, cheque, ANCV holiday vouchers (in full with the top stub).
5 – TAXES OF STAY
This municipal tax is mandatory and is collected with the balance of the price, at the applicable rate during the collection period (cf. price list).
The prices including VAT proposed by the Camping do not include the tourist tax whose amount is determined by Labenne’s local authority and by the Landes’s department each year.
6 – DEPOSIT – INVENTORY
For rentals of mobile residence or chalet, a deposit between 50€ and 200 € will be required on the arrival, in accordance with the period stay.
On the arrival, an inventory form is available in the rental.
On the departure, after emptying and cleaning the rental, a departure inventory will be made with the Camping’s staff. The deposits will be returned to the Customer if no degradation or loss has occurred and if the mobile residence or the chalet is returned in perfect cleanliness.
7 – BOOKING FEES
Booking fees of 19.50€ are applied for any booking of pitch or rental in high season.
8 – ARRIVAL / DEPARTURE
The day of the beginning of the stay, the pitch is available from 3 pm and the mobile residence and/or the chalet from 4 pm.
The Customer must go to the reception, where he will be given the necessary information to settle on his pitch or to take possession of the residence.
The day of departure indicated in the contract, the places must be vacated to 10 am for the rentals and to 12 am for the pitches. For any departure beyond, an additional day will be billed to the Costumer.
An inventory of exit will be able to be realized by the Camping’s staff. The deposit will be destroyed or returned to the Customer, minus the allowances retained on supporting bills potentially, for the potential noted damages in the accommodation or if it wasn’t cleaned.
9 – ANIMALS
The animals (dogs and cats) are allowed, providing that: to be kept on a leash inside the park including the rented campsite, to be walked outside the campsite for their businesses, that his droppings are collected and his behavior don’t be detrimental to the tranquility. The animals are the subject to a surcharge (cf. applicable rates) per day and per animal. The France’s 1st and 2nd categories dogs aren’t allowed.
The animals must be kept on a leash into the area’s enclosure. Their vaccination certificate must be presented upon arrival at the camping. The rabies vaccine is mandatory.
10 – CANCELLATION / AMENDMENT OF BOOKING
10-1. Amendment of booking.
A booking may be modified by the Customer, subject to the prior Camping’s agreement and the availability of the Accommodation for the requested period.
10-2. Cancellation due to Camping.
Except in case of force majeure, the cancellation of booking by the Camping will result in the full refund of the Customer (rental, application fees and tourist taxes).
10-3. Cancellation – Delay – Interruption by the Customer.
In the case of booking’s cancellation by the Customer after the Camping’s acceptance, at the latest 30 days before the date of the arrival, the deposit, the application fees and the fees of insurance cancellation will be retained by the Camping.
If the cancellation occurs fewer 30 days before the date of arrival or in case of no presentation on the camping, the total amount of the stay will be kept by the Camping.
The requests of cancellation must be made in writing with acknowledgement of receipt to the campsite’s management. The refund can only be made only to Customers who have taken out the cancellation insurance, when they are booked. (cf. article 10-5.).
10-4. Delayed arrival – Early departure – No client presentation.
In case of delayed arrival, the booking will be retained for a period of 24 hours. After this time and in the absence of mail from the customer, the booking will be canceled. No refund or compensation will be granted in case of delayed arrival or early departure.
10-5. Cancellation and interruption insurance.
The cancellation insurance is optional, the Customer has the choice to subscribe it or not when the booking.
In case of cancellation or interruption of the stay, our partner Gritchen Affinity promise to refund all or part of the stay to our holiday-maker without application and insurance fees.
In case of cancellation, notify the campsite of your withdrawal upon occurrence’s event preventing your departure by mail or email. If the damage is planned on the terms and conditions (available on the websites www.campez-couvert.com), notify the insurer within 48h and provide all the necessary informations with the supporting documents.
The price of the cancellation and interruption insurance is equal to 3.5% of the booking amount including VAT, without application and tourist taxes. This insurance premium must be paid totally when booking of the stay and it isn’t refundable.
11 – INSURANCE
During their stay, the campers benefit from the third-party liability guarantee of operator for any physical or material damages for which they have been held responsible. This third-party liability doesn’t cover the theft or tents degradations, caravans and its contents. On arrival on the campsite, it is the responsibility of campers/caravan drivers to present a valid insurance for their caravan, their tent and/or their material, assuring them particularly concerning the third-party liability.
It is also recalled to mind that the car parks aren’t guarded and the parking is therefore made at the user own risk. The campers, when their booking, will subscribe a cancellation insurance. (cf. article 10-5.).
12 – RESPONSABILITY / GUARANTEE
These terms and conditions are submitted to the articles 1709 and following of civil Code. Consequently, the Campsite undertakes to deliver to the Customer the rented Accommodation on the conditions stipulated in the contract. It guarantees him a quiet enjoyment of the Accommodation during the rental period.
13 – RULES AND REGULATIONS OF THE CAMPSITE AND OTHER CONTRACTUAL DOCUMENTS
Confirming his booking, the Customer acknowledges having read carefully the rules and regulations of the campsite and all the contractual documents to which he is subject as part of his rental. He accepts the terms of this regulation and recognizes his contractual nature. He undertakes, for himself and his beneficiaries, to respect the terms of the regulation. In case of a serious or repeated infraction to this regulation, the Campsite may cancel the rental without compensation, as indicated in the rules and regulations. In case of penal infraction, the Campsite may appeal to the police and/or stop the Customer’s stay without compensation.
In particular, peoples violating the contractual stipulations concerning to the nocturnal noise, the declaration of false information during the registration or, in general, any people who behaves disrespectfully in the campsite’s enclosure. The Camping reminds that the minors are under the liability of adults who accompany them and disclaim all responsibilities in case of theft.
14 – RESOLUTION OF THE RESOLUTION
In case of no respect by either party with the obligations referred to herein or those included in the rules and regulations, the lease may be resolved at the option of the aggrieved party, for it to report the proof of breach.
15– DATA PROTECTION ACT
The Campsite is prohibited from transmitting to a third party the informations communicated by the Customer on the occasion of his order. They are confidential and will be used only by the internal services of the Camping for the purpose of processing the Customer’s order and customizing the communication and the offer of services reserved to the Campsite’s customers. In accordance with the Data Protection Act of January 6th 1978, the Customer have a right of access, rectification and opposition to his personal data. For that, it is enough for him to do a request for the Camping by writing indicating their surname, name and address.
16– INTELLECTUAL PROPERTY
The content of the website” https://www.lespinsbleus.com/” is the property of Camping and its partners and it is protected by French and internationals laws relating to the intellectual property. Any total or partial reproduction of this content is forbidden strictly and is likely to form a forgery offense.
In addition, the Campsite remains owner of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Costumer) for the provision of Services to the Customer. The Customer prohibits therefore any reproduction or exploitation of such studies, drawings, models and prototypes, etc., without the especial, written and preliminary declaration of the Seller which may condition it to a financial compensation.
17– PRECONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
Confirming his booking, the Customer acknowledges having received the necessary informations, in compliance with the articles L. 111-1 and following of the consumer Code, and renounces specially to avail himself of any contradictory document, which would be unenforceable to the Camping.
18 – LITIGATIONS
It is specified that these terms and conditions and the resulting operations are determined by the French law.
In case of difficulty occurring for the interpretation, the validity and the execution of these terms and conditions and any related operations, and only after entered the customer service of the Campsite, the Customer have the possibility of to seize a mediator, within a maximum of one year as from the date of the written complaint that the Customer has sent to the Campsite, by registered letter with acknowledgement of receipt.
The details of the mediator that may be to entered by the Client are as follows :
Medicys, 73 boulevard de Clichy, 75009 Paris
01 49 70 15 93